Shipping Information
Due to carrier shipping constraints, we’re facing extended shipping timelines on many items of up to 7-18 business days. In some cases, there will be a delay from when your shipping label is created, and when the 3rd party carriers pick up the items from our warehouses. The shipping time frame presented on the product reflects the estimated processing time before the small parcel item leaves our warehouse. Some items are subject to further processing lead times, so please refer to the individual product pages for the most up-to-date information and estimated ship dates. Items ordered together may not arrive in the same box. We are unable to ship to P.O. and A.P.O boxes.
Furniture and other oversized items travel via freight carriers which have extended processing and delivery times. The shipping time frame presented on each product reflects the estimated processing time before the item leaves our warehouse. Once items are in transit, they may take an additional 1-4 weeks for the item to make it to your home. After the item reaches your local area, the delivery company will contact you via phone, email or text to schedule a delivery date and time that works for you. Some items require a signature for delivery. Oversized items that indicate "ships by truck" will be delivered curbside unless otherwise noted as "white glove delivery." Most carriers schedule deliveries Monday through Friday between the hours of 9-5. Rural and island deliveries have limited routes and delivery times may take longer than usual.
Preorder items are not yet in our warehouse and the dates presented for those products are estimates only, and are subject to change as we encounter delays. These items are also subject to additional shipping charges. Some preorder items have additional processing lead times once the items become in stock, and may not ship immediately.
After your order is processed and shipped, you will receive an email containing a tracking number and confirming that your package has been sent. Please note, tracking for shipments by Truck and for White Glove delivery may not be available for up to 7 days even through the product is in transit.
All items ship via Fedex, UPS or USPS unless otherwise they are noted as Oversized / Ships by Truck or White Glove delivery on the item's product page.
Shipping rates are as follows:
SMALL PARCEL DELIVERIES TO THE LOWER 48 US STATES:
All orders over $200 are eligible for free standard shipping with delivery to an address within the 48 contiguous states. We offer $14 flat rate shipping on orders under $200. Depending on size and contents of your order, parcels ship via UPS, USPS or Fedex.
SMALL PARCEL DELIVERIES TO ALASKA AND HAWAII:
Parcels shipping to Alaska and Hawaii are charged based on live Fedex and USPS rates based on weight and delivery destination. Please note, furniture and items with combined weight over 40 lbs. cannot be shipped to Alaska and Hawaii without requesting a quotation in advance of ordering. Certain items may be ineligible for shipment to Alaska and Hawaii.
Parcel shipping fee totals are reflected at the shopping cart level and are calculated off the item’s original pre-discounted price.
OVERSIZED/THRESHOLD SHIPMENTS BY TRUCK AND WHITE GLOVE DELIVERY:
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Delivery Method |
Shipping Charge |
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Oversize/Threshold
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Rates
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White Glove
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Oversize and White Glove delivery fee totals are reflected at the shopping cart level and calculated off the cart total.
Orders that contain mixed shipping methods and/or preorder items may have more than one shipping fee applied at checkout.
Rates apply to the 48 contiguous states. At this time, we do not offer Oversized/Threshold or White Glove Delivery shipping internationally or to Hawaii or Alaska.
GENERAL INFORMATION REGARDING SHIPMENTS:
When an order is placed on shoppendry.com, it is instantly sent to our distribution warehouse for processing and shipping preparation. Once an order is placed, we cannot alter or change it.
Delivery times vary by product and destination.
If your item is being delivered with an oversize by truck or white glove carrier, please thoroughly inspect your item before signing for the delivery. Damages or defects or missing items must be noted on the receipt with the carrier and refused. If the receipt from the carrier is signed and issues are not notated, Shop Pendry is not responsible for any defects or damages found after delivery is completed.